Contact the Novibet Team

Whether you have a question about a sports bet, a casino promotion, or your account settings, the Novibet support team is here to help. We're available every day of the year, including bank holidays.

The quickest way to reach us is through live chat, accessible directly from the site. Most queries are resolved in a single conversation, and our agents are trained across both the sportsbook and casino products so you won't be passed between departments.

For written enquiries, you can email us at [email protected]. Please include your account username and a clear description of your query. We aim to respond within 24 hours, though most emails are answered considerably faster during normal business hours.

If your query relates to responsible gambling — whether you want to set limits, take a break, or discuss how to self-exclude — please flag this clearly when you contact us and your message will be prioritised. You can also access GamCare and BeGambleAware independently for confidential support.

Novibet is regulated by the UK Gambling Commission. Any complaint not resolved through our standard support process can be referred to our ADR provider, details of which are available in our full Terms and Conditions.